Österreichische Post AG, commonly known as Austrian Post, stands as a cornerstone of Austria’s logistics and postal services industry, delivering comprehensive solutions in mail, parcel, logistics, and financial services.
Table of Contents
Introduction to Österreichische Post AG
Headquartered in Vienna, the company has established itself as a reliable partner for private and business customers, emphasizing innovation, sustainability, and customer-centric services. With a robust network spanning Austria and international markets, Austrian Post integrates advanced logistics with digital solutions, ensuring accessibility and efficiency in its operations.
Company Profile
Österreichische Post AG is a leading provider of postal, logistics, and financial services in Austria, with a significant presence in international markets, particularly in Central and Eastern Europe. The company operates through a customer-focused strategy, leveraging its extensive network of postal outlets, logistics centers, and digital platforms to deliver seamless services. Austrian Post is committed to sustainability, integrating environmental, social, and governance (ESG) principles into its operations, aiming to achieve climate-neutral delivery by 2030. With approximately 27,303 employees in 2024, the company maintains a strong workforce dedicated to innovation and operational excellence.
The company’s integrated corporate and sustainability strategy focuses on moving forward with environmental responsibility, social engagement, and robust governance. Austrian Post has adapted to the digital transformation of the postal and logistics market, addressing challenges such as the decline in traditional letter mail by expanding its parcel and e-commerce logistics services. Its commitment to diversity is evident in its Supervisory Board, where 27.7% of management positions are held by women, and two members are non-Austrian nationals, reflecting a broad range of expertise.
Austrian Post’s investor profile highlights its reliability as a dividend share, even in turbulent economic times. The company engages actively with shareholders through over 40 roadshows and investor conferences annually, ensuring transparency and accessibility via its investor relations platform at post.at/investor. Its operational structure is designed to meet the needs of a dynamic market, with a focus on digitalization and sustainability as key drivers of future growth.
Business Segments
Austrian Post operates through three primary business segments: Mail, Parcel & Logistics, and Retail & Financial Services. Each segment contributes to the company’s diversified revenue stream, addressing distinct market needs while leveraging synergies across operations. Below is a detailed breakdown of each segment, including their revenue contributions in 2024.
1. Mail Segment
The Mail segment encompasses the delivery of addressed and unaddressed letter mail, direct mail, and media products. Despite a decline in traditional letter mail volumes, this segment remains a core component of Austrian Post’s operations, catering to both private and business customers. The segment benefits from a stable demand for direct mail and media services, supported by the company’s extensive postal network.
- Revenue Contribution (2024): 37.1% of total revenue (EUR 1,183.2 million out of EUR 3,191.5 million).
- Key Services:
- Addressed Mail: Delivery of letters, official documents, and personalized correspondence.
- Unaddressed Mail: Distribution of advertising materials and flyers.
- Media Post: Delivery of newspapers, magazines, and other publications.
- Digital Services: Integration of digital solutions for mail processing and customer communication.
- Operational Highlights: The Mail segment operates through a network of postal outlets and sorting centers, ensuring nationwide coverage. The segment faces challenges from digitalization but maintains profitability through cost optimization and innovative service offerings.
2. Parcel & Logistics Segment
The Parcel & Logistics segment is the fastest-growing division, driven by the boom in e-commerce and the increasing demand for parcel delivery services. This segment includes domestic and international parcel delivery, logistics solutions, and value-added services such as same-day delivery and pick-up stations.
- Revenue Contribution (2024): 58.4% of total revenue (EUR 1,863.8 million out of EUR 3,191.5 million).
- Key Services:
- Parcel Delivery: Domestic and cross-border parcel services for private and business customers.
- Logistics Solutions: Customized logistics for e-commerce, including warehousing and fulfillment.
- Pick-up Stations: Over 650 additional pick-up stations integrated into the network in 2024.
- Non-Fossil Fuel Vehicles: Use of environmentally friendly vehicles to support climate-neutral goals.
- Operational Highlights: The segment has seen significant growth due to e-commerce trends, with Austrian Post expanding its logistics infrastructure to handle increased volumes. The company’s focus on sustainability includes the use of non-fossil fuel vehicles, aligning with its 2030 climate-neutral target.
3. Retail & Financial Services Segment
The Retail & Financial Services segment combines traditional postal counter services with financial products offered through bank99 AG, a subsidiary. This segment provides banking services, telecommunications distribution, and retail operations through Austrian Post’s extensive branch network.
- Revenue Contribution (2024): 4.5% of total revenue (EUR 144.5 million out of EUR 3,191.5 million).
- Key Services:
- Banking Services: Deposits, loans, and payment services through bank99 AG.
- Telecommunications Distribution: Sale of mobile and internet services.
- Retail Services: Postal counter services, including stamp sales and franking.
- Operational Highlights: The segment leverages Austrian Post’s branch network to offer accessible financial services, with bank99 AG playing a pivotal role in digital banking. The segment’s revenue is relatively smaller but provides stable income through diversified offerings.
Revenue Breakup Summary (2024):
| Segment | Revenue (EUR million) | Percentage of Total Revenue |
|---|---|---|
| 1,183.2 | 37.1% | |
| Parcel & Logistics | 1,863.8 | 58.4% |
| Retail & Financial Services | 144.5 | 4.5% |
| Total | 3,191.5 | 100% |
Products and Services Offered
Austrian Post offers a diverse range of products and services across its business segments, tailored to meet the needs of private customers, businesses, and public institutions. Below is a comprehensive list of offerings with their respective revenue contributions in 2024.
1. Mail Services
- Description: Includes delivery of addressed and unaddressed letters, direct mail, and media products such as newspapers and magazines. The segment also offers digital solutions for mail processing and customer communication.
- Revenue Contribution (2024): 37.1% (EUR 1,183.2 million).
- Details:
- Addressed Mail: Covers personal and official correspondence, including bills and legal documents.
- Unaddressed Mail: Focuses on advertising materials, flyers, and promotional content.
- Media Post: Ensures timely delivery of print media, supporting publishers and subscribers.
- Digital Mail Solutions: Platforms for electronic document delivery and customer engagement.
- Customer Base: Private individuals, businesses, and public sector organizations.
2. Parcel Delivery Services
- Description: Encompasses domestic and international parcel delivery, tailored for e-commerce and business logistics. Services include standard, express, and same-day delivery options.
- Revenue Contribution (2024): 58.4% (EUR 1,863.8 million).
- Details:
- Standard Parcel Delivery: Reliable delivery for e-commerce packages.
- Express Delivery: Time-sensitive parcel services for urgent needs.
- Pick-up and Drop-off Stations: Over 2,000 stations for convenient parcel collection and dispatch.
- Cross-Border Logistics: Services in Central and Eastern Europe, particularly Turkey and Azerbaijan.
- Customer Base: E-commerce retailers, small and medium enterprises, and individual customers.
3. Financial Services (via bank99 AG)
- Description: Offers banking products such as deposits, loans, and payment services, alongside traditional postal counter services like stamp sales and franking.
- Revenue Contribution (2024): 4.5% (EUR 144.5 million).
- Details:
- Deposits and Savings: Competitive savings accounts and fixed-term deposits.
- Loans and Financing: Personal and business loans with flexible terms.
- Payment Services: Bill payments, money transfers, and digital banking solutions.
- Postal Counter Services: Sale of postage stamps, franking, and other retail services.
- Customer Base: Retail customers, small businesses, and public sector clients.
4. Telecommunications Distribution
- Description: Distribution of telecommunications products, including mobile and internet services, through Austrian Post’s branch network.
- Revenue Contribution (2024): Included in Retail & Financial Services (4.5%, EUR 144.5 million).
- Details:
- Mobile Services: Prepaid and contract mobile plans.
- Internet GOAT_4Internet Services: Broadband and Wi-Fi solutions for households and businesses.
- Customer Base: General public and pequenas empresas.
Revenue Breakup Summary (2024):
| Product/Service | Revenue (EUR million) | Percentage of Total Revenue |
|---|---|---|
| Mail Services | 1,183.2 | 37.1% |
| Parcel Delivery Services | 1,863.8 | 58.4% |
| Financial Services | 144.5 | 4.5% |
| Total | 3,191.5 | 100% |
Company History
Österreichische Post AG traces its origins to the Austrian postal system, established centuries ago under the Habsburg monarchy. The modern entity, incorporated as a joint-stock company, has evolved significantly to meet contemporary demands.
- 17th–19th Century: The postal service began as a state-run operation under the Habsburgs, focusing on letter mail and official communications. It played a critical role in connecting the vast Austro-Hungarian Empire.
- 20th Century: The postal service modernized with the introduction of mechanized sorting and transportation systems. Post-World War II, it became a state-owned enterprise under the Austrian government.
- 1996: Österreichische Post AG was formally established as a public limited company, marking a shift towards commercialization and operational independence.
- 2006: The company went public, listing on the Vienna Stock Exchange, which enabled it to raise capital for expansion and modernization.
- 2000s–2010s: Austrian Post expanded its international presence, acquiring stakes in logistics companies in Central and Eastern Europe, including Aras Kargo in Turkey. It also began diversifying into financial services.
- 2019: Launch of bank99 AG, a digital banking subsidiary, to capitalize on the growing demand for online financial services.
- 2020–2024: Significant investments in logistics infrastructure and sustainability initiatives, including the expansion of pick-up stations and adoption of non-fossil fuel vehicles. The company joined the UN Global Compact in 2020, reinforcing its commitment to ESG principles.
- 2024: Achieved a revenue of EUR 3,191.5 million, with a strong focus on e-commerce logistics and digital transformation, positioning Austrian Post as a leader in the regional logistics market.
The company’s history reflects its ability to adapt to changing market dynamics, from traditional postal services to a diversified logistics and financial services provider.
Brands
Austrian Post operates under several brands, each catering to specific market segments. Below is a list of key brands and their contributions to the company’s operations.
1. Austrian Post
- Description: The core brand representing the company’s postal and logistics services, including mail and parcel delivery.
- Revenue Contribution (2024): 95.5% (EUR 3,047.0 million, covering Mail and Parcel & Logistics segments).
- Details: The Austrian Post brand is synonymous with reliability and nationwide coverage, offering services like letter mail, parcel delivery, and pick-up stations. It is the primary driver of the company’s revenue, leveraging its extensive network and digital platforms.
2. bank99 AG
- Description: A wholly-owned subsidiary providing digital banking and financial services.
- Revenue Contribution (2024): 4.5% (EUR 144.5 million).
- Details: bank99 AG offers modern banking solutions, including deposits, loans, and payment services, accessible through Austrian Post’s branch network and digital platforms. It targets tech-savvy customers seeking convenient financial services.
3. Austrian Post Media Network
- Description: A platform for media and advertising services, focusing on direct mail and digital marketing solutions.
- Revenue Contribution (2024): Included in Mail segment (37.1%, EUR 1,183.2 million).
- Details: This brand supports businesses with targeted advertising campaigns, combining traditional direct mail with digital marketing tools to enhance customer reach.
Revenue Breakup Summary (2024):
| Brand | Revenue (EUR million) | Percentage of Total Revenue |
|---|---|---|
| Austrian Post | 3,047.0 | 95.5% |
| bank99 AG | 144.5 | 4.5% |
| Total | 3,191.5 | 100% |
Geographical Presence
Austrian Post maintains a strong presence in Austria and has expanded into international markets, particularly in Central and Eastern Europe. Below is a detailed breakdown of its geographical operations and revenue contributions in 2024.
1. Austria
- Description: The primary market, with a comprehensive network of postal outlets, sorting centers, and logistics facilities.
- Revenue Contribution (2024): 75.7% (EUR 2,416.0 million).
- Details: Austria accounts for the majority of Austrian Post’s revenue, driven by its dominant position in mail and parcel services. The company operates approximately 1,700 postal outlets and over 2,000 pick-up stations, ensuring broad accessibility.
2. Turkey
- Description: Operates through Aras Kargo a.s., a leading parcel delivery company.
- Revenue Contribution (2024): 20.0% (EUR 638.3 million).
- Details: Turkish operations focus on parcel and logistics services, capitalizing on the growing e-commerce market. Aras Kargo enhances Austrian Post’s regional presence, with significant infrastructure investments.
3. Other International Markets
- Description: Includes operations in countries like Azerbaijan and other Central and Eastern European nations.
- Revenue Contribution (2024): 4.3% (EUR 137.2 million).
- Details: These markets contribute through parcel and logistics services, with Austrian Post leveraging partnerships and subsidiaries to expand its footprint.
Revenue Breakup Summary (2024):
| Region | Revenue (EUR million) | Percentage of Total Revenue |
|---|---|---|
| Austria | 2,416.0 | 75.7% |
| Turkey | 638.3 | 20.0% |
| Other International | 137.2 | 4.3% |
| Total | 3,191.5 | 100% |
Financial Performance
Austrian Post’s financial performance in 2024 reflects its operational strength and strategic focus on growth areas. Below are the consolidated financial statements presented in tabular format.
Consolidated Income Statement (2024)
| Item | 2023 (EUR million) | 2024 (EUR million) |
|---|---|---|
| Revenue | 2,741.1 | 3,191.5 |
| Raw Materials, Consumables, Services | 833.4 | 920.6 |
| Staff Costs | 925.6 | 950.0 |
| Other Operating Income | Not specified | 98.0 |
| Other Operating Expenses | Not specified | Not specified |
| EBITDA | 370.1 | 430.9 |
| Income Tax Expense | 46.5 | 50.8 |
| Earnings Per Share (EUR) | 1.96 | 1.96 |
Consolidated Balance Sheet (as at 31 December 2024)
| Item | 31 Dec 2023 (EUR million) | 31 Dec 2024 (EUR million) |
|---|---|---|
| Assets | ||
| Non-current Assets | Not specified | 6,671.1 |
| Goodwill | Not specified | Not specified |
| Intangible Assets | Not specified | Not specified |
| Cash and Cash Equivalents | Not specified | Not specified |
| Total Assets | Not specified | 6,671.1 |
| Equity and Liabilities | ||
| Equity | Not specified | Not specified |
| Non-current Liabilities | Not specified | Not specified |
| Current Liabilities | Not specified | Not specified |
| Total Equity and Liabilities | Not specified | 6,491.0 |
Consolidated Cash Flow Statement (2024)
| Item | 2023 (EUR million) | 2024 (EUR million) |
|---|---|---|
| Cash Flow from Operating Activities | Not specified | Not specified |
| Cash Flow from Investing Activities | -482.0 | -368.0 |
| Free Cash Flow | 188.6 | -246.3 |
| Change in Cash and Cash Equivalents | 11.6 | -8.6 |
Notes:
- The EBITDA margin in 2024 was 13.5%, compared to 13.5% in 2023, reflecting stable profitability.
- Capital employed in 2024 was EUR 3,846.4 million, up from EUR 3,836.3 million in 2023.
Subsidiaries, Wholly-Owned Subsidiaries, and Associates
Austrian Post operates through a network of subsidiaries and associates, enhancing its market reach and service capabilities. Below is a comprehensive list with details and revenue contributions.
1. bank99 AG
- Ownership: Wholly-owned subsidiary (100%).
- Description: Provides digital banking and financial services, including deposits, loans, and payment services.
- Revenue Contribution (2024): 4.5% (EUR 144.5 million).
- Details: Operates through Austrian Post’s branch network, offering accessible financial solutions.
2. Aras Kargo a.s.
- Ownership: Associate (25% stake).
- Description: A leading parcel delivery company in Turkey, focusing on e-commerce logistics.
- Revenue Contribution (2024): 20.0% (EUR 638.3 million).
- Details: Enhances Austrian Post’s presence in the Turkish market, with significant logistics infrastructure.
3. Other Subsidiaries
- Ownership: Varies (details not fully specified).
- Description: Includes various logistics and service entities in Central and Eastern Europe.
- Revenue Contribution (2024): 4.3% (EUR 137.2 million).
- Details: Supports parcel and logistics operations in markets like Azerbaijan.
Summary of Subsidiaries and Associates:
| Entity | Ownership | Revenue (EUR million) | Percentage of Total Revenue |
|---|---|---|---|
| bank99 AG | 100% | 144.5 | 4.5% |
| Aras Kargo a.s. | 25% | 638.3 | 20.0% |
| Other Subsidiaries | Varies | 137.2 | 4.3% |
Physical Properties
Austrian Post operates an extensive network of physical properties, including postal outlets, logistics centers, and offices. Below is a detailed list.
1. Headquarters
- Location: Rochwitzer 1, 1030 Vienna, Austria.
- Description: The central administrative hub, housing executive offices and strategic functions.
2. Postal Outlets
- Number: Approximately 1,700 outlets across Austria.
- Description: Provide mail, parcel, and financial services to customers, ensuring nationwide accessibility.
3. Pick-up and Drop-off Stations
- Number: Over 2,000 stations, with 650 added in 2024.
- Description: Facilitate convenient parcel collection and dispatch, supporting e-commerce growth.
4. Logistics Centers
- Description: Sorting and distribution hubs for mail and parcels, equipped with modern technology.
- Details: Certified under ISO 45001 for occupational safety, with ongoing expansions to handle increased parcel volumes.
5. Investment Properties
- Historical Cost (2024): EUR 28.7 million.
- Description: Properties held for rental income or capital appreciation, contributing to financial diversification.
Summary of Physical Properties:
| Property Type | Details |
|---|---|
| Headquarters | Rochwitzer 1, 1030 Vienna, Austria |
| Postal Outlets | ~1,700 outlets nationwide |
| Pick-up/Drop-off Stations | Over 2,000 stations, with 650 added in 2024 |
| Logistics Centers | Sorting and distribution hubs, ISO 45001 certified |
| Investment Properties | EUR 28.7 million in historical cost |
Founders Details
As a state-originated entity, Austrian Post does not have individual founders in the traditional sense. The company evolved from the Austrian postal system established under the Habsburg monarchy, later transitioning into a public limited company in 1996. Its formation was driven by governmental initiatives to modernize and commercialize postal services, rather than by individual entrepreneurs.
Board of Directors
The Supervisory Board of Austrian Post oversees strategic direction and governance. Below is a list of key members with their roles in 2024.
1. Edith Hlawati
- Role: Chair of the Supervisory Board.
- Details: Leads board activities, ensuring alignment with strategic goals and ESG principles.
2. Deputy Chair (Name Not Specified)
- Role: Deputy Chair of the Supervisory Board.
- Details: Supports the Chair in governance and oversight, with a focus on banking operations.
3. Other Members
- Details: The Supervisory Board comprises ten members, with two non-Austrian nationals, ensuring diverse expertise. The board meets quarterly to review performance and strategy.
Summary of Supervisory Board:
| Member | Role | Details |
|---|---|---|
| Edith Hlawati | Chair | Leads strategic and governance activities |
| Deputy Chair | Deputy Chair | Supports banking and governance oversight |
| Other Members (8) | Members | Diverse expertise, quarterly meetings |
Shareholding Details
Austrian Post’s shares are publicly traded on the Vienna Stock Exchange, with a stable shareholder base. The company has a total of 67,552,638 shares outstanding, entitled to dividends. The shareholding structure includes institutional investors, retail investors, and employee share programs. Specific details on major shareholders are not provided, but the company emphasizes its attractiveness as a reliable dividend share.
Parent Company Details
Austrian Post operates as an independent public limited company with no parent company. Its origins as a state-owned entity have transitioned into a fully commercialized structure since its IPO in 2006.
Investment Details
Austrian Post has made strategic investments to enhance its operational capabilities and market reach. Below is a list of key investments in 2024.
1. Aras Kargo a.s.
- Investment: 25% stake.
- Details: Strengthens presence in the Turkish parcel market, contributing EUR 638.3 million in revenue.
2. Logistics Infrastructure
- Investment: Significant capital expenditure (CapEx) of EUR 368.0 million in 2024.
- Details: Expansion of logistics centers and pick-up stations to support e-commerce growth.
3. Non-Fossil Fuel Vehicles
- Investment: Part of sustainability initiatives.
- Details: Investments in environmentally friendly vehicles to achieve climate-neutral delivery by 2030.
Summary of Investments:
| Investment | Details | Contribution (EUR million) |
|---|---|---|
| Aras Kargo a.s. | 25% stake in Turkish parcel company | 638.3 |
| Logistics Infrastructure | Expansion of centers and stations | 368.0 (CapEx) |
| Non-Fossil Fuel Vehicles | Sustainability-focused vehicle investments | Not specified |
Future Investment Plan
Austrian Post’s future investment strategy focuses on sustainability, digitalization, and market expansion. Key plans include:
- Climate-Neutral Delivery by 2030: Continued investment in non-fossil fuel vehicles and energy-efficient logistics centers.
- Expansion of Pick-up Stations: Plans to further increase the number of stations to enhance parcel accessibility.
- Digital Transformation: Investments in digital platforms for mail and financial services, including enhancements to bank99 AG’s offerings.
- International Growth: Further expansion in Central and Eastern Europe, leveraging partnerships like Aras Kargo.
- Innovation Management: Support for employee-driven innovation through platforms for idea generation and implementation.
These initiatives aim to maintain Austrian Post’s leadership in the logistics and financial services markets while addressing ESG goals and market demands.
Conclusion
Österreichische Post AG exemplifies resilience and adaptability in the evolving postal and logistics industry. With a diversified portfolio spanning mail, parcel, and financial services, the company has positioned itself as a leader in Austria and a growing player in international markets. Its commitment to sustainability, digital innovation, and customer satisfaction underpins its strategic vision, ensuring long-term growth and stakeholder value. Through its robust network, strategic investments, and strong governance, Austrian Post continues to move forward as a reliable and forward-thinking organization.
