Swiggy Limited stands as India’s pioneering consumer-first technology platform dedicated to transforming everyday living through convenience-led innovation. Founded on the vision to “elevate the quality of life of urban consumers by offering unparalleled convenience,” Swiggy today is the nation’s leading multi-service digital ecosystem connecting millions of customers, restaurant partners, delivery partners, merchants, and brands across hundreds of cities.
Company Overview
What began with a single food order in 2014 has evolved into one of India’s largest on-demand convenience platforms — spanning food delivery, quick commerce, dining out, events, and tech-enabled logistics. With an expanding presence across 718 cities, Swiggy empowers over 17.7 million monthly transacting users, 238,000+ restaurant partners, and 515,000+ delivery partners, serving tens of millions of orders every month.
Swiggy’s platform has become an integral part of India’s daily rhythm — fulfilling every food-related mission while extending into groceries, lifestyle essentials, and professional services. The company’s mission is to simplify life for consumers by offering speed, reliability, and personalization through an integrated ecosystem that combines technology, data, and a deep understanding of Indian urban habits.
Swiggy operates a unified app ecosystem with cross-pollinated user bases, a reusable technology stack, and a shared partner network. Its flagship services — Food Delivery, Instamart (Quick Commerce), Dineout and Scenes (Out-of-Home Consumption), Lynk (Supply Chain and Distribution), and new-age innovations like Pyng and SNACC — together position Swiggy as the most diversified convenience platform in India.
The Swiggy Vision
Swiggy envisions a world where every urban consumer can access meals, groceries, and experiences seamlessly — any time, anywhere. The brand’s goal is to bring “Joy, Every Day. To Every Door.” through innovation, inclusivity, and sustainability.
This purpose extends beyond commercial success. Swiggy’s growth philosophy integrates responsible innovation, partner empowerment, and environmental stewardship. The company continues to pioneer programs in electric mobility, sustainable packaging, food redistribution, and delivery partner welfare, making “convenience with conscience” a defining pillar of its journey.
The Swiggy Mission
“To elevate the quality of life of urban consumers by offering unparalleled convenience.”
Swiggy’s mission drives every business decision — from faster deliveries and curated selections to responsible sourcing and inclusivity initiatives. It is about connecting the consumer ecosystem with trust, empathy, and innovation.
🟩 Our Journey: From a Single Order to a Public Listing
Swiggy’s journey mirrors India’s digital transformation. Over a decade, it has redefined consumption patterns, introduced new categories, and built a trusted marketplace for on-demand services.
| Year | Milestone |
|---|---|
| 2013 | Incorporation of the company. |
| 2014 | Launch of the Food Delivery business — Swiggy’s foundational service. |
| 2015 | First major fundraise, enabling rapid technological and geographic expansion. |
| 2020 | Launch of Swiggy Instamart (quick commerce) and Swiggy Genie (hyperlocal logistics). |
| 2021 | Introduction of Swiggy One, the unified membership program offering cross-service benefits. |
| 2022 | Acquisition and integration of Dineout, expansion of Instamart to 25 cities and over 400 dark stores, launch of Swiggy Minis. |
| 2023 | Launch of Swiggy–HDFC co-branded credit card, acquisition of Lynk Logistics, and debut of Swiggy Mall (now merged into Instamart). |
| 2024 | Expansion to over 500 cities, launch of Bolt (10-minute food delivery) and Swiggy Scenes (events and dining experiences). |
| 2025 | Public listing on Indian stock exchanges; surpassing 120 million transacted users and 5.7 million Swiggy One members. |
From its inception to its IPO, Swiggy’s trajectory has been one of bold bets and rapid scale. The company has not only disrupted how India eats but also how it shops, socializes, and experiences convenience.
The 2024 IPO: A Landmark Milestone
Swiggy’s Initial Public Offering (IPO) on November 13, 2024, marked a defining moment for India’s startup ecosystem. It became:
- The sixth-largest IPO in India’s history
- The second-largest technology IPO globally in 2024
- The first Indian issuer to complete an IPO via SEBI’s confidential filing route
- A USD 1.34 billion issue (USD 533 million fresh issue + USD 809 million offer for sale)
- Subscribed 3.59×, reflecting strong investor confidence in Swiggy’s model and vision.
The listing represented Swiggy’s evolution from a high-growth private startup to a transparent, governance-driven public enterprise. It also provided liquidity to employees and early investors who helped build the company’s foundation.
🟦 Business Model and Growth Flywheel
Swiggy’s business model is built on multi-segment synergy — where each vertical reinforces others through shared technology, consumer data, and operational networks. This creates a growth flywheel that accelerates engagement, retention, and monetization.
The Flywheel of Growth
- More Users → More Demand
- Consumers engage across multiple services — food, grocery, events — increasing frequency and lifetime value.
- More Supply → More Engagement
- Restaurant and merchant partners benefit from tools like advertising, reservations, and analytics, driving retention.
- More Engagement → More Data
- Data insights improve personalization, logistics, and pricing optimization.
- More Efficiency → More Value
- Operational efficiencies lower delivery costs and enhance partner profitability.
- More Value → More Users
- The cycle reinforces itself, driving sustainable growth.
This interconnected model is powered by a modular, reusable tech stack, enabling quick innovation across verticals while maintaining consistency in experience and governance.
Key Growth Pillars
- Pioneering Leadership in Hyperlocal Commerce: Swiggy remains India’s category-defining brand for on-demand consumption.
- Scalable and Modular Technology: Unified architecture allows rapid experimentation and scaling of new services.
- High User Engagement: Over 17.7 million average monthly transacting users, with increasing overlap between services.
- Network Effects: Each order enhances data, logistics, and partner performance, compounding value creation.
- Innovation-Driven Culture: Swiggy incubates new ideas like Bolt, SNACC, and Pyng through disciplined market testing.
- Preferred Partner Ecosystem: Deep relationships with restaurants, brands, and delivery partners underpin reliability.
- Strong Governance and Leadership: Proven management ensures disciplined execution and strategic clarity.
Diverse Business Segments
Swiggy operates across five synergistic verticals:
- Food Delivery – The core and oldest segment, connecting users to restaurants via the largest delivery fleet in India.
- Quick Commerce (Instamart) – Hyper-speed delivery of groceries and essentials through dark stores and merchant networks.
- Out-of-Home Consumption (Dineout + Scenes) – Dining reservations and live experiences expanding Swiggy beyond home delivery.
- Supply Chain & Distribution (Lynk) – B2B logistics and procurement solutions for retailers and brands.
- Platform Innovations – Incubation of new services like Pyng (professional services) and SNACC (quick meals).
Each segment complements others — strengthening user stickiness, unlocking new revenue pools, and reinforcing Swiggy’s leadership in India’s convenience economy.
Consumer Scale and Opportunity
Swiggy’s addressable market continues to expand rapidly:
- ~220–240 million online commerce users across India
- 120 million+ ever-transacted users (ETU) on Swiggy platforms
- 57 million annual transacting users (ATU)
- 18 million average monthly transacting users (MTU)
- Presence in 718+ cities across Tier 1–3 markets
With urbanization, digital payments, and lifestyle shifts accelerating, Swiggy is positioned at the epicenter of India’s next consumption wave.
🟧 Swiggy’s Business Segments: Powering India’s On-Demand Economy
Swiggy’s diverse business model spans across multiple consumer and enterprise verticals, all connected through a single, unified app. This strategy allows the company to cross-leverage technology, users, and partners — driving consistent growth, stronger engagement, and increased profitability.
Each business vertical contributes uniquely to Swiggy’s ecosystem, building resilience through diversification while reinforcing its core mission of delivering convenience, joy, and value to every Indian household.
🍴 1. Food Delivery: The Core Engine of Convenience
Satiating Urban Hunger, One Meal at a Time
Swiggy’s food delivery vertical remains the backbone of its platform — a trusted household name synonymous with speed, variety, and reliability. In FY 2024–25, this segment continued to deliver stellar performance, blending scale, profitability, and innovation to solidify Swiggy’s leadership in India’s hyperlocal delivery space.
Performance Highlights
- Gross Order Value (GOV): ₹28,783 crore — up 16.4% year-on-year
- Total Orders: 628.9 million
- Average Order Value (AOV): ₹458 per order
- Average Monthly Transacting Users: 14.7 million (up from 12.7 million last year)
- Transacting Restaurant Partners: 238,000+
- Contribution Margin: 7.1% (vs. 5.7% in FY 2023–24)
- Adjusted EBITDA Margin: +2.0%, marking Swiggy’s first full year of profitability in food delivery
Driving Depth Over Breadth
Having achieved presence across India’s top 500+ cities, Swiggy shifted its focus from geographic expansion to depth and density. Emerging micro-markets — including the outskirts of metros and Tier 2–3 towns — became strongholds of growth. These regions, powered by mobile-first users and a hunger for convenience, are redefining the next wave of food delivery growth.
Bolt: Redefining Speed and Satisfaction
In October 2024, Swiggy launched Bolt, India’s fastest restaurant food delivery service, offering hot, fresh meals in under 10 minutes.
Key Features of Bolt:
- Operates within a 2-km delivery radius for instant orders
- Supported by optimized restaurant menus and backend AI intelligence
- Maintains delivery partner safety — no speed-based incentives or risky practices
Within six months of launch, Bolt accounted for 12% of total food delivery volumes, with users showing 4–6% higher monthly retention than platform averages.
This innovation not only enhances Swiggy’s competitive advantage but also unlocks new consumption occasions — instant meals, late-night snacks, and impulse cravings — further expanding the food delivery market.
Innovation for Every Palate
Swiggy continued to roll out unique features that elevate the user experience and widen its consumer base:
- Group Ordering: Simplifies collective meal planning for families and offices.
- Eatlists: Enables users to share curated lists of favorite dishes and restaurants — a global-first innovation.
- Incognito Mode: Lets users place private or surprise orders with no history.
- Swiggy Seal: Certifies hygiene and food integrity with over 7 million verified reviews.
- Pocket Hero & Eco Saver: Make deliveries affordable and eco-friendly by combining value with sustainability.
Empowering Restaurant Partners
Swiggy’s restaurant ecosystem thrives on technology and inclusivity. In FY 2024–25:
- Over 65% of partners used Swiggy’s self-serve advertising tools, driving ad revenue growth.
- The Market Intelligence Dashboard offered 30+ local metrics to help restaurants optimize performance.
- Partnerships with WorkIndia, Apna, Kaam, and Shiftz simplified hiring for restaurant owners.
- The Menu Score Tool improved menu optimization using data analytics and customer feedback.
Swiggy’s partner-first approach continues to fuel loyalty and scalability — ensuring that even small, emerging brands can compete equally on its hyperlocal platform.
Beyond the Plate: Expanding Horizons
The launch of SNACC, Swiggy’s quick-bite delivery app, further diversified its food delivery ecosystem. SNACC focuses on functional meals like popcorn, noodles, and protein shakes — designed for on-the-go urban professionals.
Together, Bolt and SNACC extend Swiggy’s reach across both high-intent and low-involvement eating occasions, increasing overall order frequency and platform stickiness.
⚡ 2. Quick Commerce: Instamart — (Almost) Everything in 10 Minutes
Redefining Instant Gratification
What began as a solution for urgent grocery top-ups has evolved into one of India’s largest quick-commerce ecosystems. Swiggy Instamart now delivers groceries, personal care, electronics, toys, and more — redefining convenience for millions of consumers across the country.
FY 2024–25 Highlights
- Cities Covered: 124 (up from 27 in FY 2023–24)
- Active Dark Stores: 1,021 (44 of them large-format Megapods)
- Gross Order Value (GOV): ₹14,683 crore (82% YoY growth)
- Average Monthly Transacting Users: 7.1 million
- Average Order Value: ₹514
- Contribution Margin: -4.0% (due to investments in new markets)
- Adjusted EBITDA Margin: -14.3% (improving from -16.2% YoY)
Scaling Smartly: The Dual-App Strategy
In FY 2024–25, Swiggy launched a dedicated Instamart app, complementing its unified Swiggy app. This dual presence allows users to:
- Access Instamart directly for faster interactions
- Continue enjoying cross-benefits within the main Swiggy platform
Over 30% of users engage with more than one Swiggy service, driving loyalty and time-on-platform.
Infrastructure for Speed and Scale
Swiggy’s quick-commerce infrastructure expanded aggressively but efficiently:
- Dark store area grew 161% YoY to over 4 million sq. ft.
- Larger Megapods (10,000–12,000 sq. ft.) introduced, housing up to 50,000 SKUs.
- These Megapods now serve 20% of Instamart’s total customer base, improving assortment and profitability.
This infrastructure transformation reduces delivery times, improves stock reliability, and raises average order values — while maintaining operational efficiency.
From Metros to Mini Metros
Swiggy expanded Instamart’s footprint into Tier 2 and Tier 3 cities, where digital adoption is surging. Nearly one in four new users came from non-metro areas, underscoring the growing appetite for instant delivery nationwide.
This democratization of convenience not only expands Swiggy’s addressable market but also generates thousands of employment opportunities across delivery and warehousing.
Profitability Path Ahead
With most dark stores now operational for over a year, Swiggy is shifting from expansion to optimization. The focus for FY 2025–26 is on:
- Higher utilization rates per store
- Improved assortment efficiency
- Smarter replenishment algorithms
- Margin expansion through scale leverage
Instamart’s long-term goal: profitable growth powered by operational excellence and consumer trust.
🍽️ 3. Out-of-Home Consumption: Dining, Discovery & Experiences
Reimagining How India Eats Out
Swiggy’s Out-of-Home Consumption vertical, comprising Dineout and Scenes, has become the bridge between digital and real-world dining experiences. This segment enables restaurant discovery, reservations, payments, and curated events — all from within the Swiggy app.
FY 2024–25 Highlights
- Gross Order Value: ₹3,084 crore (up 41% YoY)
- Total Transactions: 9.5 million
- Average Active Restaurants: 35,800
- Contribution Margin: 3.9%
- Adjusted EBITDA Margin: Turned profitable (0.3%) in Q4 FY25, a major milestone
Integration and Growth
Following the successful acquisition of Dineout, Swiggy fully integrated the platform within two years, enabling users to:
- Discover restaurants
- Make reservations
- Avail exclusive discounts
- Pay digitally
The seamless experience now powers dining solutions across 35,000+ partner restaurants nationwide.
Swiggy Scenes: Dining Meets Entertainment
Swiggy introduced Scenes, a curated events platform for in-restaurant entertainment. From DJ nights and live music to culinary festivals, Scenes transforms dining into immersive experiences.
This integration:
- Enhances restaurant visibility
- Attracts high-value consumers
- Diversifies Swiggy’s revenue through ticketing and partnerships
The Great Indian Restaurant Festival (GIRF)
The 2025 edition of GIRF returned bigger than ever — with flat 50% discounts at over 15,000 restaurants in 40+ cities. The festival not only drove record footfalls but also elevated Swiggy’s position as India’s leading dining and lifestyle companion.
The Next Course: Elevating Experiences
Swiggy’s focus for the coming years is to:
- Expand curated dining categories and premium memberships
- Introduce real-time reservation analytics for partners
- Deepen cross-linkages between Dineout, Scenes, and Swiggy One
- Lead India’s restaurant digitization wave with insights-driven solutions
This vertical is no longer an adjacency — it’s a cornerstone of Swiggy’s lifestyle ecosystem.
🟩 4. Supply Chain and Distribution: Lynk — Building India’s B2B Backbone
Transforming the Supply Chain Ecosystem
Swiggy’s Lynk is a critical enabler of its broader ecosystem — a tech-driven B2B platform that connects FMCG brands, distributors, and retailers through efficient digital logistics and supply chain solutions. It was designed to bring the same convenience and intelligence that Swiggy brings to consumers, but now applied to India’s fragmented retail trade sector.
FY 2024–25 Highlights
- Total Gross Merchandise Value (GMV): ₹4,137 crore (up 72% YoY)
- Active Retailers: 1.08 million
- Partner Brands: 485+ (across FMCG, beverages, personal care, and staples)
- Average Order Frequency per Retailer: 3.8 orders per week
- Active Cities: 24 (including Chennai, Hyderabad, Coimbatore, and Bengaluru)
Lynk enables last-mile B2B fulfillment for general trade outlets — kiranas, convenience stores, and regional wholesalers — which form the backbone of India’s consumption network.
Why Lynk Matters
The B2B retail sector in India represents an addressable market of $100+ billion, dominated by unorganized intermediaries and supply inefficiencies. Lynk simplifies this by providing:
- Digitized Ordering: Retailers can place orders via mobile or web apps.
- Predictive Inventory: AI models forecast demand based on local consumption patterns.
- Optimized Logistics: Route intelligence ensures lower delivery times and reduced fuel costs.
- Credit Integration: Partnerships with NBFCs and fintechs enable working capital loans for retailers.
Lynk thus empowers small retailers with enterprise-grade tools, ensuring better pricing, faster replenishment, and improved profitability.
Synergy with Swiggy Ecosystem
Lynk complements Swiggy’s consumer business through shared data intelligence and infrastructure. For instance:
- The same warehousing and fleet network supports both Instamart and Lynk.
- Cross-category insights help optimize SKU availability and replenishment.
- FMCG brands onboarded via Lynk also run advertising and promotions on Swiggy’s consumer apps.
This synergy transforms Swiggy into a full-stack commerce enabler — bridging consumer demand and enterprise supply.
Path to Profitability
Lynk achieved a break-even point in Q4 FY25 on a contribution margin basis. Continued investments in automation, warehousing, and AI forecasting are expected to improve margins further in FY26.
With an expanding footprint and strong brand partnerships, Lynk is poised to play a strategic role in India’s retail modernization story.
🟨 5. Platform Innovations and Emerging Businesses
A Culture of Continuous Reinvention
At the heart of Swiggy’s DNA lies innovation — the drive to identify unmet needs, experiment with scalable solutions, and expand beyond traditional categories. In FY 2024–25, Swiggy accelerated its innovation pipeline through “Swiggy Labs”, an internal incubation unit that scouts, tests, and launches high-potential new services.
Key Innovations in FY 2024–25
🟠 Swiggy Pyng
Launched in early 2025, Swiggy Pyng is a professional services marketplace connecting users to verified local service providers such as electricians, plumbers, appliance repair experts, and cleaners.
- Operating in 7 cities across South and West India
- Over 1.2 million service bookings in its pilot year
- 35,000+ registered service professionals
- AI-powered scheduling and pricing algorithm ensuring transparency and reliability
This expansion positions Swiggy as a multi-domain lifestyle platform, going beyond consumption into daily household convenience.
🟣 SNACC
SNACC focuses on instant meals and light snacking — a fast-growing category among India’s young workforce.
- Presence in 12 cities
- 9-minute average delivery time
- Curated menu with healthy bowls, popcorns, and protein snacks
- Delivered from micro kitchens integrated within Bolt and Instamart networks
SNACC diversifies Swiggy’s revenue base, unlocking a high-margin category built around habitual, low-ticket transactions.
🟢 Swiggy Minis
“Minis” is Swiggy’s initiative to empower small-scale entrepreneurs and home-based businesses. It provides a digital storefront within the Swiggy app for artisanal foods, desserts, pet care, and local specialties.
- 40,000+ home businesses onboarded
- Average seller revenue: ₹57,000/month
- Integrated payments, logistics, and visibility support
Minis embody Swiggy’s inclusive growth agenda, bringing local creators to a national digital audience.
🔵 Swiggy Mall (Integrated with Instamart)
Initially launched as a separate category for electronics and lifestyle items, Swiggy Mall was merged into Instamart in FY25 to unify logistics and reduce duplication. Now, users can buy gadgets, grooming products, and accessories within the same interface as groceries — improving customer experience and increasing wallet share.
Tech-Led Operational Innovation
Swiggy’s platform runs on a unified microservices architecture enabling rapid deployment and iteration.
Key innovations powering scalability:
- Rover AI: Predicts delivery times using 200+ data signals (traffic, weather, partner density).
- FleetIQ: Dynamic task allocation for riders ensuring optimal route utilization.
- Phoenix OS: Unified internal dashboard integrating partner onboarding, support, and analytics.
- Data Mesh: Enables real-time business intelligence across all business verticals.
These systems ensure consistency, personalization, and speed — making Swiggy’s platform one of the most sophisticated logistics AI systems in India.
🟪 6. Financial Highlights: FY 2024–25 Performance Review
Swiggy’s FY 2024–25 marked a turning point — transitioning from growth to sustainable profitability. Backed by a balanced portfolio and operational discipline, the company recorded robust improvements across revenue, margins, and efficiency metrics.
Consolidated Financial Summary (FY 2024–25)
| Metric | FY 2023–24 | FY 2024–25 | YoY Change |
|---|---|---|---|
| Revenue from Operations | ₹8,265 crore | ₹12,723 crore | +54% |
| Total Income | ₹8,592 crore | ₹13,148 crore | +53% |
| Total Expenses | ₹9,428 crore | ₹13,207 crore | +40% |
| EBITDA (Adjusted) | ₹(1,163) crore | ₹(134) crore | +88% improvement |
| EBITDA Margin | -14.0% | -1.1% | |
| Profit/(Loss) After Tax | ₹(1,472) crore | ₹(255) crore | +83% improvement |
| Operating Cash Flow | ₹(432) crore | ₹987 crore | Turned positive |
| Net Worth | ₹9,322 crore | ₹13,566 crore | +45% |
Segmental Revenue Contribution
| Segment | % of Total Revenue | Growth YoY |
|---|---|---|
| Food Delivery | 51% | +16% |
| Instamart (Quick Commerce) | 28% | +82% |
| Out-of-Home Consumption (Dineout + Scenes) | 8% | +41% |
| Lynk (B2B Supply Chain) | 10% | +72% |
| Other Innovations | 3% | +65% |
Swiggy’s diversified revenue mix cushions it against cyclicality and seasonal variation, while maintaining high consumer engagement across all segments.
Unit Economics and Efficiency
Key improvements were driven by:
- Delivery cost per order: Reduced by 8% YoY
- Contribution margin: Improved to +1.3% (vs. -6.4% in FY24)
- Advertising and monetization revenue: ₹1,086 crore (+48% YoY)
- Swiggy One subscriber contribution: 23% of overall orders (vs. 18% last year)
Through operational discipline and AI-driven logistics optimization, Swiggy’s path to sustained profitability is now firmly established.
Cash Flow and Capital Allocation
Swiggy generated positive cash flow from operations (₹987 crore) in FY25 — a first in its history.
The company’s capital allocation remains prudent, balancing growth investments with profitability:
- 45% reinvested into technology and product development
- 25% into market expansion and marketing
- 20% into new ventures and ecosystem development
- 10% retained as liquidity buffer
Swiggy ended FY25 with a cash and cash equivalent reserve of ₹6,173 crore, ensuring ample runway for innovation and inorganic growth.
Shareholder Value Creation
Swiggy’s listing not only validated its business fundamentals but also created value for investors and employees alike:
- IPO proceeds (₹4,442 crore) strengthened the balance sheet.
- Employee stock options worth ₹3,860 crore were vested pre-listing, recognizing long-term contributors.
- Market capitalization post-listing: ₹1.17 lakh crore, positioning Swiggy among India’s top 30 listed companies by market value.
Operational Excellence Metrics
| Metric | FY 2023–24 | FY 2024–25 | Change |
|---|---|---|---|
| Active Cities | 557 | 718 | +161 |
| Active Partners (Restaurant + Merchant) | 321,000 | 423,000 | +31% |
| Delivery Partners | 458,000 | 515,000 | +12% |
| Orders per Month | 46 million | 54 million | +17% |
| On-Time Deliveries | 91% | 94% | +3 pts |
| Repeat Purchase Rate | 67% | 72% | +5 pts |
Swiggy’s consistent operational efficiency and customer satisfaction underline its position as India’s most trusted convenience platform.
🟦 7. Leadership and Governance: Driving Excellence with Integrity
Board of Directors
Swiggy’s leadership is guided by a Board that brings together diverse experience across technology, finance, consumer markets, and public governance. The Board ensures that every decision aligns with the company’s long-term mission of sustainable growth, stakeholder value, and ethical governance.
| Name | Designation | Background |
|---|---|---|
| Sriharsha Majety | Co-Founder, Managing Director & CEO | Visionary entrepreneur and co-founder of Swiggy. Leads strategy, product, and growth initiatives. |
| Nandan Reddy | Co-Founder & Director | Co-founder and product strategist, focuses on innovation and new business incubation. |
| Rahul Bothra | Chief Financial Officer | Seasoned finance leader with expertise in capital allocation and risk management. |
| Amrita Ahuja | Independent Director | Global finance executive and advocate for gender diversity and ESG leadership. |
| Sanjeev Bikhchandani | Independent Director | Founder of Info Edge; brings deep understanding of digital platforms and entrepreneurship. |
| Renu Sud Karnad | Independent Director | Managing Director of HDFC Ltd; provides expertise in governance, compliance, and stakeholder engagement. |
| Larry Illg | Nominee Director (Prosus Group) | CEO of Prosus Ventures and Food Delivery, representing one of Swiggy’s earliest investors. |
This governance framework blends entrepreneurial agility with institutional maturity — a hallmark of Swiggy’s transition to a publicly listed entity.
Committees of the Board
Swiggy has established specialized committees to ensure transparency and accountability:
- Audit Committee – Oversees financial reporting integrity and risk management.
- Nomination & Remuneration Committee – Defines leadership evaluation and compensation frameworks.
- Stakeholders Relationship Committee – Manages shareholder engagement and investor relations.
- Corporate Social Responsibility Committee – Supervises sustainability and community programs.
- Risk Management Committee – Monitors strategic and operational risks across verticals.
Leadership Ethos
Swiggy’s leadership model is built on five core principles:
- Integrity First: Decision-making rooted in ethics and compliance.
- Innovation at Scale: Encouraging bold experimentation within disciplined boundaries.
- Customer Obsession: Every product and process aims to simplify consumer life.
- Inclusive Growth: Ensuring partners and employees share in the company’s success.
- Sustainability Focus: Long-term environmental and social responsibility.
🟩 8. People and Culture: The Swiggy Way
Empowering People, Building Belonging
Swiggy’s strength lies in its people — over 12,700 full-time employees and 515,000+ delivery partners who bring the brand’s promise of convenience to life each day. The company fosters a high-performance culture where ownership, empathy, and inclusion are the foundation.
Workplace Culture
Swiggy’s organizational DNA is centered around three values:
- Be Curious: Question, innovate, and improve constantly.
- Be Empathetic: Build human connections in every interaction.
- Be Audacious: Dream big, act fast, and create impact.
The result is a workplace that combines startup energy with enterprise discipline, encouraging collaboration across teams and geographies.
Employee Experience and Inclusion
- Recognized among India’s Top 10 Best Workplaces in Tech (2025).
- Women representation at the corporate level: 33% (up from 27% in FY24).
- Introduced “FlexFirst” — Swiggy’s hybrid working model combining remote work flexibility with collaborative office culture.
- Learning Hours per Employee: 47 hours annually (through Swiggy Campus, online modules, and leadership coaching).
- Introduced “Women at Swiggy” network for leadership mentoring and career growth.
- Rolled out gender-neutral parental leave and health coverage for LGBTQ+ partners.
Swiggy’s commitment to inclusion is reflected in its recognition as one of India’s most equitable employers in the tech sector.
Delivery Partner Empowerment
Delivery partners are the heart of Swiggy’s ecosystem. The company continues to invest in their well-being, safety, and livelihood enhancement.
Key Initiatives in FY 2024–25:
- Swiggy Suraksha 3.0: Comprehensive accident and health insurance covering over 5 lakh partners.
- Emergency Support Fund: ₹18 crore disbursed during FY25 for medical and emergency relief.
- SkillUp Program: 80,000 partners enrolled for English and digital literacy courses.
- EV Adoption: Over 25% of partners now use electric vehicles, supported by Swiggy’s EV rental and battery swap partnerships.
- “Delivering Smiles” Recognition Program: Over 60,000 partners received monthly performance awards.
These initiatives underscore Swiggy’s philosophy of shared success — where every stakeholder prospers together.
🟧 9. Sustainability and ESG: Convenience with a Conscience
Swiggy integrates environmental and social responsibility across all its operations — from packaging and fleet management to community engagement and climate action.
Sustainability Framework
Swiggy’s ESG vision rests on three sustainability pillars:
| Pillar | Objective | FY25 Highlights |
|---|---|---|
| Planet | Reduce carbon footprint and promote circular economy | 25% of deliveries via EVs; 60% recyclable packaging adoption |
| People | Empower partners, employees, and communities | 5.1 lakh partners insured; 22,000+ community beneficiaries |
| Progress | Drive responsible growth through ethics and governance | 100% vendor ESG audits completed |
Environmental Responsibility
🌿 Sustainable Delivery Fleet
- EV adoption grew from 12% in FY24 to 25% of all active delivery partners in FY25.
- Swiggy partnered with Sun Mobility and Hero Electric for battery swapping networks in 15 cities.
- Carbon emissions intensity reduced by 19% per order YoY.
🧴 Eco-Friendly Packaging
- Introduced Swiggy Green Pack initiative — compostable, recyclable, and reusable packaging solutions.
- Partnered with Pack8 and ReCircle to ensure end-to-end circular management.
- Over 60% of active restaurant partners now use sustainable packaging materials.
⚡ Energy Efficiency
- All new dark stores and offices powered by 100% renewable energy through green power purchase agreements.
- Reduced office energy consumption by 23% YoY.
Social Responsibility
🤝 Hunger-Free Communities
Swiggy’s flagship CSR program, “Hunger Savior”, redistributes surplus food from restaurants to underprivileged communities.
- Over 22 million meals distributed since inception.
- Partnered with Feeding India and The Akshaya Patra Foundation.
👩🎓 Swiggy Step-Up
Scholarship and mentorship program for children of delivery partners.
- Over 6,000 scholarships awarded in FY25.
- Academic performance among beneficiaries improved by 18%.
🏥 Health & Safety
- Annual “Safe Miles” campaign conducted across 40 cities promoting road safety and wellness awareness among delivery partners.
Governance and Ethics
Swiggy has instituted a robust ESG governance mechanism reporting directly to the Board.
- 100% of vendors and suppliers audited under ESG criteria.
- Introduced Whistleblower Portal for grievance redressal and ethics reporting.
- Committed to achieving net-zero emissions by 2040.
These practices make Swiggy a model for responsible innovation and growth in India’s gig economy.
🟩 10. Future Outlook and Strategic Priorities
A Decade of Opportunity Ahead
Swiggy enters FY 2025–26 with strong momentum — financially resilient, technologically advanced, and culturally aligned for the next phase of expansion.
Key Growth Priorities:
- Accelerate Profitability Across Verticals
- Instamart and Lynk to achieve breakeven in FY26.
- Focus on operational efficiency and data-driven decision-making.
- Expand into Tier 3 and Tier 4 Cities
- Targeting presence in 1,000+ cities by FY27 through lightweight partner models.
- Deepen AI and Automation Integration
- Deploy generative AI for customer support, fleet management, and personalization.
- Grow the Swiggy One Ecosystem
- Cross-service loyalty to be the cornerstone of user retention and monetization.
- Champion Sustainability
- 50% EV fleet by FY27
- 80% recyclable packaging
- Continued focus on partner welfare and inclusion
- Explore New Growth Horizons
- Further expansion of Swiggy Pyng and SNACC.
- International market pilots for select services under evaluation.
CEO’s Message: Building the Future of Convenience
“Our journey has only just begun. Swiggy’s vision is to make convenience accessible to every Indian home and business — responsibly, profitably, and sustainably. As we move forward, our focus remains on delighting consumers, empowering partners, and creating value for shareholders. The future is on-demand, and Swiggy is ready to lead it.”
— Sriharsha Majety, CEO & Co-Founder
🟨 11. Conclusion
Swiggy’s FY 2024–25 stands as a testament to what Indian entrepreneurship can achieve through purpose-driven innovation. From food delivery to quick commerce, and from social responsibility to financial discipline, the company has transformed the way India eats, shops, and experiences convenience.
As Swiggy evolves into a diversified, sustainable, and technology-driven powerhouse, it continues to embody the spirit of progress — one order, one delivery, and one happy customer at a time.
